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Returns & Warranty

MAKING A RETURN? NO SWEAT

We are proud to stand behind our products at Tree Ticker.  Therefore we take a common sense approach when it comes to customer service; treat people how we want to be treated.  It's important to us that you should be happy that you shopped with us.  We will do what is right and fair if any problems should arise. Please contact us first before sending your item back. 

Engraved items: These are non-refundable unless there has been an error made on our part in which a full refund or replacement will be offered. The item must be returned in order to receive a refund or replacement. We will provide a pre-paid shipping label for all returns due to errors made on our behalf.

Non-Engraved items: If you are unhappy with your watch, changed your mind, or simply do not want it any more; we will provide a 100% full refund, no questions asked. You must contact us within 7 days of receipt of the product. Buyer is responsible for all shipping costs for return shipping. A full refund minus additional shipping costs will be applied once the item has been received and deemed in an un-used condition. We recommend the package is sent via a trackable method. In the event of lost packages without a tracking number we won't be able to issue the refund.

Items not eligible for refund:

  • Engraved items.
  • Returns received in damaged/worn/used condition.
  • Items not in their original packaging or with original packaging damaged.

Damaged/Faulty watches must be reported within 3 days of delivery. Please provide us with pictures evidencing the issue. The item must be returned to us in order to receive a refund or an exchange, we will provide a pre-paid shipping label for all damaged returns.

 

WHAT IF I RECEIVED A VOLUME DISCOUNT AND WANT TO REFUND PART OF THE ORDER?

Refund amount will be adjusted accordingly if volume discount was applied to the original order.

 

IS THERE A WARRANTY?

Yes, all of our products are covered by a 3 month warranty for any manufacturing defects not caused by wear and tear. Broken glass and batteries are not covered by our warranty. Please contact us if you have any issues with your watch and we will arrange the return. The defected watch will need to be returned via a pre-paid label provided by us in order to receive a replacement/refund.

 

Please don't hesitate to contact us with any queries!

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★ Judge.me Reviews

Let customers speak for us

1008 reviews
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Marula ebony Wood.

Love this watch. Its my second watch in a short space of time. Really comfortable to wear and like my first watch I have got alot of compliments about it. Would highly recommend to people to buy off this company. Keep up the good work.

Hi Dave, I am so glad you are happy with our watches and service. We are always updating our watch models so maybe you can add another to your collection?! :)
E
Ayu | Ebony
E.S.
Great Quality and Support

The watch is very well made and uses good quality wood.
The design is also perfect. Red, white and silver make for a perfect constrast with the dark wood.
The included fitting tool came in very handy. It was pretty easy to make it smaller, as on the inside of the Wood Links, next to the clasp, there are marks, which indicate the directions you have to push the pins towards.
Apart from that, the customer support is also great. I recieved a wrong order and the problem was resolved in only 2 days.
Overall the watches are well made, uses good quality wood, customer support is great and I will definetly buy another one in the future.

Thank you so much for your review, the watch looks great on you!
Fabulous

Beautiful watch, engraving and presentation box! I love the fact that Tree Ticker plant a tree for every watch they sell - forward thinking sustainability!

Hi Linda, thank you so much for supporting us and our cause.
Beautiful watch

This was bought as a present. The colours and craftsmanship are gorgeous. A lovely unique gift for someone who appreciates the skill and effort that goes in to making the watch.

We hope the gift went down well :)
Zeba ebony wood

I've already purchased my first watch and I am really pleased with it. Really comfortable to wear. Friends and family couldn't believe it was made of wood. Got great comments about it. I've ordered a second one already and that's within a couple of weeks of coming across the Web site. Would recommend to people bout getting one. Peter has been really helpful with my orders. If I could give more than 5 stars I would. Keep up the good work.