DO YOU ACCEPT RETURNS?
Yes! We are proud to stand behind our products at Tree Ticker. Therefore we take a common sense approach when it comes to customer service; treat people how we want to be treated. It's important to us that you should be happy that you shopped with us. We will do what is right and fair if any problems should arise. Please contact us first before sending your item back.
Please check out our returns page here.
WHAT IF I RECEIVED A VOLUME DISCOUNT AND WANT TO REFUND PART OF THE ORDER?
Refund amount will be adjusted accordingly if volume discount was applied to the original order.
CAN I GET A DISCOUNT WHEN I AM BUYING MORE THAN 2 WATCHES?
Yes! We can offer a custom discount if you contact us first. If you wish to buy a highr qualtity of watches - We can provide steep discounts, VAT invoices/receipts, fast shipping, high quantities and a quick turn around if needed. Please check more info here.
IS THERE A WARRANTY?
Yes, all of our products are covered by a 3 month warranty for any defects not caused by wear and tear. Broken glass and batteries are not covered by our warranty. The defected item will need to be returned via a pre-paid label provided by us in order to receive a free replacement.
HOW MANY CHARACTERS CAN I HAVE ENGRAVED?
We like to keep our engravings less then 20 words. The more characters required to engrave the smaller the font we have to use, which can sometimes make the back of our watches hard to read.
I NEED TO CHANGE SOMETHING IN MY ORDER, WHAT CAN I DO?
Please contact us right away! Our orders are processed quickly to ensure that everyone receives their packages on time. We will do our absolute best to adjust your order, but please note that we cannot guarantee any changes.
ARE YOUR WATCHES WATERPROOF?
We like to say our watches are “splash safe” - from washing your hands to a little sprinkle on those rainy days. But our watches are not designed to be completely submerged under water. So take note to remove your watch when taking showers or taking a dip in the ocean!
WHAT ARE THE DIMENSIONS FOR THE WATCH?
All of the dimensions of the watches are on the watch product descriptions. The wooden watch straps are all adjustable and fit all wrists. They come as a standard large size so links usually need to be removed to fit - this is easy to do with the supplied tool.
WILL THE WATCH FIT ME?
Yes! All of our straps are designed to be much longer than the average wrist diameter for men and women. They can they be adjusted to fit by removing links. We have made a video tutorial to show how to do this here.
HOW DO I CARE FOR THE WATCH?
We do supply a maintenance card with info on how to care for your wooden watch.
Mix two tsps each of olive oil and lemon juice, and apply to a soft cotton cloth. Apply to the wood. If at any time your watch looks lighter or starts to change in appearance, we recommend that you apply a natural coating such as beeswax, lip balm, butcher block oil or walnut oil. Regular application can help to protect it against damage and improve the durability of the wood and help maintain the moisture balance to prevent drying or cracking.
If you have any more questions, please shoot us an email. Contact Us